MFG’s three key objectives are efficiency at all levels of the business flow, investment in information technology, adoption of digital and advanced analytics. In other words, we plan to use the downturns as an opportunity to further expand our business – to develop our major markets and step in the largest ones, like India and the US.
The main trend is the speed of globalisation of the financial services. In the past years we’ve seen only banks expand abroad, and many of those regionally. On a larger scale we had in many countries the heavyweights Citibaank, Barclays, Deutsche Bank, ING, etc. In SEE, after the fall of the iron curtain mostly banks from Germany, Austria and Greece were expanding their foothold. The global players were involved mostly in institutional and large corporate lending. And retail lending was left to companies with limited technological and managerial potential. This resulted in much slower development of financial services in general in SEE. Due to the smaller standalone scale of the markets, the lenders were not willing to invest too much.